Privacy notice

Who processes your data

Your data is processed by TuranKargo. For any question about personal data, write to info@turankargo.az.

Data is processed under the Law of the Republic of Azerbaijan on Personal Data.

What we collect

We don’t ask for copies of documents, your date of birth or the ID card’s serial number when you sign up. If customs needs more information, we’ll tell you separately.

• Companies: registered company name, VÖEN, the contact person’s first and last name, email, phone; optionally a registered or business address.
• Individuals: first and last name, email, phone and, depending on the method you choose, a VÖEN or the FİN code from your ID card.
• Parcels: the tracking number, number of pieces, weight, dimensions and status recorded at the warehouse.
• Shipment requests you send from your account.
• Technical data: IP address and browser name when you log in, used only to protect your account.

Why

We don’t sell your data or use it for advertising.

• To create your account and give you a customer number.
• To link parcels that arrive at our warehouses in China, Turkey and the USA to your account.
• To provide freight and customs clearance services.
• To contact you: verification codes, sign-up confirmation, and updates about parcels and requests.
• To protect your account and our systems from misuse and prevent duplicate accounts.

Legal basis

• The consent you give when you sign up.
• Performing the freight service agreed with you.
• Our tax, customs and accounting obligations under the law.

Who we share it with

• Our warehouses abroad (China, Turkey, USA): only your customer number and company name, or your first name and last initial. Your phone, email, VÖEN and FİN are not sent to the warehouses.
• Customs and other government bodies: only when the law requires it.
• Technical service providers: hosting of the site and database (Cloudflare) and email delivery (Resend). They process the data only on our instructions and for these purposes.

Where and how it’s stored

• Data is stored on Cloudflare’s infrastructure; the main database is in a data centre in Europe.
• Connections to the site are encrypted (HTTPS). FİN codes are stored encrypted.
• Only authorised staff can see the data, and each has a role: warehouse staff see only what they need to receive parcels. Status changes and views of a FİN code are logged.
• Logging in doesn’t use a password: each time, a one-time code is sent to your email.

How long we keep it

• For as long as your account is active.
• When your account is deleted, your personal data is deleted. Documents we must keep by law (invoices, customs records) are kept for the period the law sets. Your customer number is never given to anyone else.
• Verification codes are deleted within 24 hours, and login records once the session ends.

Instagram, WhatsApp and the AI assistant

This section covers anyone who messages us in Instagram Direct, comments under our Instagram posts, or writes to us on WhatsApp or in the chat on our website — even without an account.

• What we receive: the text of your message or comment, your Instagram or WhatsApp user ID and username, your phone number on WhatsApp, and any name, phone number or shipment details you write in the conversation yourself.
• Why: to answer your question, register your shipment request and get back to you. We don’t use your messages for advertising and we don’t sell them.
• Replies are prepared by an AI assistant (Anthropic, Claude model). The message text is sent to it only to write the reply. Our staff can review replies and answer themselves.
• Conversation history is kept for 24 hours and then deleted automatically. If a shipment request was registered in the conversation, it is kept like any other request. Message counts are kept only as anonymous statistics.
• Instagram and WhatsApp are services of Meta Platforms, so your messages are also processed under their own terms.

Deleting your data

To ask us to delete data you gave us through Instagram, WhatsApp, the chat or the website, email info@turankargo.az. Include your Instagram username or phone number.

If you have an account, you can also request deletion in your account under «Profile».

We complete the request within 30 days and send you a confirmation. Documents we must keep by law (invoices, customs records) are kept for the period the law requires.

Your rights

• See your data — it’s shown in your account.
• Correct it — change your phone and address in your account, and write to us for anything else.
• Ask for deletion — in the “Profile” section of your account or by writing to info@turankargo.az.
• Withdraw consent — by asking us to delete your account.
• Complain to the competent government authority under the law.

Changes

If this notice changes, we’ll publish the new version on this page and email you about significant changes.